A Singaporean driver has claimed he lost RM100, which is about S$32, after being approached by a man posing as an “officer” at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine complex in Johor Bahru. The incident reportedly happened at about 12 noon on 23 February while he was driving through the checkpoint across the Causeway from Woodlands.
According to an email he later sent, which was shared on Facebook by the Johor Bahru South District Police, the situation started when he realised his Touch ‘n Go card did not have enough balance. He got out of his vehicle to settle the issue. At that point, a man dressed in a green uniform approached him and offered to help top up the card.
The man took the Touch ‘n Go card and RM100 in cash from him. He then told the driver to proceed to immigration counter 6 nearby. After some time, the man returned the card and claimed that the top-up had been completed. However, he said the updated balance would only be reflected the next day.
To help the driver move through the checkpoint, the man even used his own Touch ‘n Go card. When the Singaporean wanted to double-check the matter at the counter, the “officer” encouraged him to go ahead, assuring him that the amount would show the next day.
Later, when the driver checked the card balance, he discovered that the RM100 top-up had not been made.
He then went to the CIQ police station to lodge a report. There, he was assisted by two Malaysian police officers. In his email, he praised them for being “polite, attentive, and professional”. He also said their “calm and helpful attitude” reassured him during a stressful time. He added, “They handled the matter promptly and took my report seriously.”
The Johor Bahru South District Police later shared the email and commended the two officers. They highlighted the officers’ “clear communication” and “empathy”, saying it left a “profound impact” on the complainant. The police described this as the “true face of policing” and added, “Appreciation from the community motivates the police to continue providing their best service.”
